The offered hotels, pensions or any other facilities on SALT SAND STONE’s programs are described according to the official categorization of the respective countries at the moment of the program’s issuance. May we point out that local categorization in individual countries differs greatly. Accommodation, food, comfort and other services are under surveillance by local and national tourist authorities, and accommodation and service standards are different and cannot be compared. SALT SAND STONE shall not assume responsibility for any oral or written information that is not in accordance with the description of services and facilities in SALT SAND STONE ‘s programs valid for stated voyages, which may have been supplied by SALT SAND STONE ‘s employees or any other third person.
The accommodation arrangement in rooms or pensions is determined locally by the reception desk. If the traveler had not specifically arranged a room/pension with certain characteristics, he will accept any officially registered and available room/pension in each individual facility or destination described in the travel program. Accommodation is not possible before 16:00 on the day initiating the utilization of the services, and the same shall be vacated by 10:00 on the day completing the utilization of the services, if not differently stated in the travel program. For later arrivals in accommodation facilities (after 20:00), it is necessary to inform SALT SAND STONE of such beforehand, no later that one day before voyage departure, if such a later arrival had not been foreseen in the travel program.
Pursuant to the Law on Providing Services in Tourism, agency employees are obliged to offer the traveler a travel insurance “package” which is comprised of: voluntary health insurance during their stay abroad, accident insurance, luggage insurance and travel termination insurance. By signing the contract, the traveler confirms that a travel insurance package has been offered. In the event that the traveler requests the mentioned insurance, it may be directly concluded with any insurance provider or with SALT SAND STONE, where SALT SAND STONE acts only as an intermediary. By signing the contract it shall be considered that travelers have been offered and recommended the insurance stated in the previous paragraph.
If the traveler terminates a paid travel arrangement, SALT SAND STONE retains the following amounts of the total cost of the travel arrangement (if the program does not state otherwise):
European voyages, vacations, ski trips– up to 30 days before departure 10% of the travel arrangement price, no less than 100 HRK
– 29-22 days before departure 30% of the travel arrangement price
– 21-15 days before departure 40% of the travel arrangement price
– 14-8 days before departure 80% of the travel arrangement price
– 7-0 days before and after departure 100% of the travel arrangement price
Exotic voyages, foreign language courses
– up to 30 days before departure 25% of the travel arrangement price
– 29-15 days before departure 80% of the travel arrangement price
– 14-0 days before and after departure 100% of the travel arrangement price
– up to 46 days before departure 10% of the travel arrangement price
– 45-31 days before departure 25% of the travel arrangement price
– 30-16 days before departure 50 of the travel arrangement price
– 15-8 days before departure 80% of the travel arrangement price
– 7-0 days before and after departure 100% of the travel arrangement price
The stated expenses apply to changes in departure dates or accommodation facilities as well as for all other significant changes. SALT SAND STONE charges actual substitution expenses if the traveler – contractee terminates the travel contract, and finds another client for the same reservation that satisfies all conditions for consuming the stated travel arrangement.
If the traveler has not paid the remaining amount or insured the undisputable payment of the travel arrangement 14 days before the travel departure, SALT SAND STONE shall consider that the traveler has terminated the reservation, without the possibility of disbursement of the settled advance payment for the travel arrangement.
If SALT SAND STONE significantly changes the program, accommodations or costs before the beginning of the voyage, they are obliged to immediately inform the traveler thereof in written form. The traveler may either accept or refuse the amended program within 2 business days of receipt of SALT SAND STONE’s notification. In the event of refusal or a failure to respond to the offer, SALT SAND STONE shall be obliged to refund the paid expenses to the traveler within 7 business days. In the event of acceptance, the substitute travel arrangement that SALT SAND STONE had offered shall be considered the new travel contract, where the traveler resigns the right to all claims towards SALT SAND STONE from any legal basis that derived from the initial contract. If SALT SAND STONE had not offered the greater part of the contracted services or if they estimate that they will not be in the situation to insure the implementation of the greater part of the contracted services after the commencement of the voyage, SALT SAND STONE may on their burden, with the compliance the traveler, execute changes in the program for the continuation of the voyage and as necessary compensate the traveler for the price difference between the contacted and actual services offered. With written consent of the traveler, SALT SAND STONE may substitute the unexecuted portion of services with another service, where the traveler resigns the right to seek claims from SALT SAND STONE for such a mutually contracted and amended portion of the voyage in regards to the concluded travel contract. If SALT SAND STONE was not able to amend the travel program in an adequate manner or if a traveler does not accept the changes due to justified reasons, SALT SAND STONE will enable the return of the traveler to the departure point or to another location at their own cost, it the traveler agrees with such, and reimburse any eventual damage the traveler sustained in doing so. Damage is paid as the portion of the costs of the unused portion of the contracted program, which is based on the complaint of the traveler. SALT SAND STONE will resolve the complaint in the manner as stated in point 10 of this contract. The largest amount of compensation may be the cost of the contracted travel arrangement. SALT SAND STONE is authorized to completely or partially terminate the contract by a unilateral statement, without the obligation of damage compensation to the traveler, in the event of external uncommon and unpredictable circumstances that could not have been prevented, avoided or eliminated, and if they were to exist at the time of concluding the contract for organizing the voyage, would have been a justified reason for SALT SAND STONE to not conclude the contract. In such a case, the traveler has the right to reimbursement of the paid amount in its entirety i.e. the difference in the cost between the contracted and offered services. SALT SAND STONE reserves the right to cancel voyages, no later than 5 days before the beginning of the voyage, if the voyage was cancelled by the travel organizer for which SALT SAND STONE was an intermediary for the sales of the mentioned travel arrangement or if the minimum number of travelers necessary for the realization of a travel arrangement stated on each individual travel program did not register for a specific voyage or for any other justified reason. SALT SAND STONE reserves the right to change the date or hour of travel due to changes in flight schedules or due to the occurrence of unforeseeable circumstances, as well as the right to change the direction of travel if the conditions of travel change (flight schedule change, security situation in a specific country, natural disasters or other situations where SALT SAND STONE has no influence), without damage compensation, and in accordance with valid regulations in domestic and international traffic. SALT SAND STONE shall not be held responsible for changes due to unforeseeable circumstances and force majeure during the voyage. In that case, services in respect to the given situation can be insured. SALT SAND STONE shall not be held liable for eventual printing errors of programs in the context of brochures/catalogs as well as for erroneous inputs of data by the operator of SALT SAND STONE’s websites.
For all travel arrangements where SALT SAND STONE is the principal organizer, these General Conditions apply except in the event where SALT SAND STONE is a mediator i.e. is not the principal tour organizer. Such travel arrangements will be specially designated and general conditions of the responsible organizer shall apply thereto. SALT SAND STONE shall not be held accountable for the implementation of tourist travel arrangements of other organizers. With the execution of the contract, the TRAVELER accepts the program and the travel conditions in their entirety.
The traveler has the right to submit a complaint due to the unfulfilled agreed upon service. The traveler is obligated to issue a written complaint to SALT SAND STONE within 8 days after the finalization of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasize that it is in the best interest of the traveler to perform in good will and to show good will in solving the complaint during the trip and to submit his written complaint to the service provider on the spot (front desk, transport operator, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every traveler – contract carrier, issues a complaint individually. SALT SAND STONE will not take group complaints into consideration. SALT SAND STONE is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (e-mail, mail or personal deliver where it will be responded to through a written package with a return receipt). SALT SAND STONE will solve only those complaints where the traveler submits evidence that he has submitted a complaint to the service provider on the spot and that the cause could not be removed on the spot. If through the fault of SALT SAND STONE the program or a part of the service was unfulfilled, the traveler has the right to compensation to the height of the real value of the unused service and this cannot include already used services as well as the entire amount of the arrangement. In case of last minute contracts or contracts where the TRAVELLER finds outthe accomodation title upon arrival at the destinaton (promotions like fortune, roulette, no name, ace, jocker…) the TRAVELLER will accept all inherent risks. Such journeys involve unpredictable conditions (Force Majeure) which SALT SAND STONE cannot control in any way. What is more, the traveller has opted for this kind of arrangement due to special price, therefore any responsibility for claims arising from this arrangement will be waived by SALT SAND STONE. In case of disputes related to online sales and service contracts, a consumer can file a complaint or submit his dispute through an interactive platform created to resolving disputes online, accessible via the following link: http://ec.europa.eu/consumers/odr/ Until SALT SAND STONE delivers a decision, the traveler shall abandon mediation of any other person, court establishments or providing information to the media.
The traveler is obliged to notify SALT SAND STONE of all facts in regards to his health, habits, etc. that may jeopardize the progress of the voyage (if due to health or other reasons, a specific type of food is necessary, if chronically ill, if allergies are present, etc.). In some programs, special travel rules are stated, which include mandatory vaccinations and the acquisition of pertinent documentation. The traveler shall be obliged to execute mandatory vaccinations as well as be in possession of confirmation and documents thereof. We recommend obtaining a health insurance policy.
The transport of luggage of a specific weight is free of charge. For air transportation, the traveler pays for luggage excess in accordance to valid regulations and transporter’s prices. Children up to 2 years of age do not have the right to free luggage transport. SALT SAND STONE does not assume responsibility for lost or damaged luggage. Claims for lost luggage are directed to the transportation provider or hotel. For air transportation, the airline is exclusively responsible for luggage, based on regulations that are valid concerning air traffic. In the event of loss of luggage, the traveler fills out a PIR form of the airline that executed the transport and delivers the said form to the representative of the airline, and keeps one copy. Based on the filled out form, the airline pays compensation pursuant to regulations that are valid for domestic and international passenger air traffic. In the event of the loss of luggage inside the hotel, the traveler sends a claim to the hotel where the luggage was lost. We recommend obtaining a luggage insurance policy.
The traveler voluntarily renders personal data. Personal data of the traveler are necessary in the realization process of contracted travel arrangements and shall be used for further communication. SALT SAND STONE obliges that personal data of the traveler will not leave the country except for the purpose of realizing contracted travel arrangements. An exception to providing personal data to third persons applies to concluding a travel insurance policy, i.e. if the traveler concludes an insurance policy, his data will then be forwarded to an insurance provider. The traveler’s personal data will be stored in a database, in accordance with the Decision of the Board of Directors concerning methods of collection, processing and protecting personal data. The traveler agrees that his personal information can be used for the purpose of realizing the agreed upon arrangement and for the marketing events of SALT SAND STONE.
Notification received by the traveler at the registration location does not oblige the organizer to a greater degree than the notifications and information stated in the travel program itself.
These conditions and directives for travel exclude all current conditions and directives for travel. General conditions and directives for travel are an integral part of the contract concluded between the traveler and SALT SAND STONE or an authorized tourist agency where the traveler registered for a voyage organized by SALT SAND STONE. The parties agree that all eventual disputable situations shall be settled by agreement. In the contrary, in the event of a dispute the legally amenable court is the Court of Zadar, where Croatian legislation shall be used.
Travel agency Manager: Josipa Zekanović